frequently asked questions

Q: What is your turnaround time?

A: Our usual turnaround time is 8-10 working days. Please let us know if you need your job sooner. Often we can accomodate you if our schedule is flexible.

Q: What kind of proof will I see? Is it accurate?

A: For process color our Epson proofs are calibrated to match what our presses print very closely. Variations between Epson proofs and printed pieces are slight.

For PMS colors, our Epson proofs are close, but will usually not match the color exactly. The proofer is using CYMK plus light cyan and light magenta, and the PMS color is mixed, like paint to get to the color of the swatch.

For folded proofs we use an HP proof that is for position and content only.

Q: Will the proof or the printed piece match my monitor or my desktop printed proof?

A: All monitors and printers are calibrated differently. You should tell your client that the desktop proof is for content only

Q: What file formats do we accept?

A: PC: InDesign 2.0, Photoshop, Adobe Illustrator 8.0, Adobe Acrobat (see glossary under PDF for instructions)

MAC: Adobe CS Suite, InDesign 2.0, Pagemaker 7, Quark 5 and 6, Adobe Illustrator 10, Photoshop 7, Freehand 8.0, Adobe Acrobat (see glossary under PDF for instructions)

A MAC platform is preffered

*All files to be uploaded need to be compressed to one of the following formats: .zip, .rar, .lzh, .sit, .sitx, .sea or .hqx. (PDF also accepted)

Q: Where are you located?

A: We are in northwest Medford at 679-B Brian way, off of Sage Road.

Q: What are your hours?

A: We are open 8:30 am to 5:00 pm. People arrive earlier than 8:30 am and many times we are here later than 5:00 pm. Don't hesitate to call if you need to come in other than regular hours.

Q: How do I get an estimate?

A: You can fill out and submit an estimate online. You can also call (541) 773-2939.

Q: Is there an extra charge for bleeds?

A: No, we assume that all jobs bleed. Sometimes, if the paper stock you choose doesn't come in the parent size best suited for your job it may save money if you don't bleed.